1. BASIC USER CONSULTATION:
- Answers to common questions related to the basic functionality of Bitrix24.
- Assistance in solving standard problems related to the use of the system.
STARTER
We are pleased to inform you that our customer relationship management (CRM) technical support specialist Bitrix24 provides support to your company up to 2 hours a week. These hours can be increased if the Bitrix24 manager is involved in additional tasks not included in the standard work schedule.
This service package focuses on providing basic support and advice to users of the free version of Bitrix24 Cloud. It includes the basic services necessary for effective work with the system, based on the limitations of the free rate plan.
PACKAGE OF SERVICES
2. BASIC INSTALLATION AND CONFIGURATION:
- Assistance in the initial registration and configuration of the cloud version of Bitrix24.
- Consultations on basic system settings.
3. MONITORING AND MAINTAINING PERFORMANCE:
- Periodic checks for compliance with the standard requirements of the system operation.
4. INFORMATION SUPPORT ON WORKFLOWS:
- Tips for organizing working groups and projects within the basic capabilities of the system.
5. SUPPORT FOR BASIC INTEGRATIONS:
- Consultations on integration with a limited set of third-party services.
6. INFORMATION SESSIONS:
- Conducting basic webinars on the use of Bitrix24.
7. BASIC SECURITY MONITORING:
- Tips for maintaining data security within the standard system settings.
8. PREPARATION OF BASIC DOCUMENTATION:
- Provision of documentation templates for reporting.
9. BASIC SUPPORT IN SOLVING TECHNICAL ISSUES:
- Assistance in solving standard technical issues and incidents.
10. CONSULTATION ON WORKING WITH CLIENTS:
- Basic tips for interacting with customers through Bitrix24.
By providing our program, we strive to provide our customers with reliable tools for their business. However, in order to maintain order and comply with the terms of the contract, we reserve the right to refuse to provide administrative access to the program in case of violation of the termination agreement by the client, if the notification of this was not provided to the company 30 calendar days in advance.
In addition, the client agrees to pay for the tariff plan through our company, as stipulated in the contract. After the termination of such a contract, the company is not responsible for possible failures in the operation of the program and integrated applications.
Our goal is to ensure the effective functioning of the program for our customers and compliance with all terms of cooperation.
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