Улучшение управления клиентскими отношениями
CRM Битрикс24 позволяет эффективно управлять всей информацией о клиентах, их историей взаимодействия и запросами, что улучшает взаимодействие с клиентами.
Автоматизация процессов продаж
CRM Битрикс24 позволяет автоматизировать множество бизнес-процессов, таких как отправка уведомлений о задачах и напоминаний, что сокращает временные и ресурсные затраты и повышает эффективность продаж.
Отчетность и анализ данных
CRM предоставляет возможность создавать подробные отчеты о продажах, клиентах и производительности команды. Это позволяет принимать обоснованные решения, выявлять тренды и улучшать стратегию бизнеса.
"Эффективная коммуникация — это не только то, что вы говорите, но и то, как вы слушаете." — Стивен Кови
"Для успешного бизнеса первое, что нужно сделать, это обучить своих сотрудников тому, как слушать." — Карлос Слим
"Лидерство — это искусство заставить других делать то, что вы хотите, потому что они этого хотят." — Дуайт Д. Эйзенхауэр
"В долгосрочной перспективе, ваши отношения с сотрудниками являются самым ценным активом вашего бизнеса." — Гэри Вейнерчук
"Один из ключей к лидерству — это распознавание, что каждый человек имеет свои уникальные таланты и способы вклада." — Стив Джобс
"Успех в бизнесе требует обучения, дисциплины и тяжелой работы. Но если вы не общаетесь с людьми, то ваши усилия не принесут плодов." — Ли Якокка
"Основа любого успешного бизнеса — это люди. Если вы правильно общаетесь с людьми и создаете подходящую культуру, то все остальное придет само собой." — Ричард Брэнсон
"Наиболее важный однословный секрет успеха в бизнесе — это 'слушать'." — Эрнест Хемингуэй
Успешное Введение CRM: Ваш Путь к Эффективности и Росту
"Освойте искусство успешного бизнеса с помощью CRM! Увеличьте продажи, улучшите обслуживание клиентов и оптимизируйте процессы с нашей CRM-системой. Доверьтесь нам, и мы сделаем ваш бизнес более эффективным и прибыльным. Начните сегодня и перевоплотите свои мечты в реальность!"
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Public offer / FAQ
1. Introduction
1.1. General provisions
This public offer (hereinafter referred to as the Offer) is an official offer of OWF (hereinafter referred to as the Contractor) to all interested persons (hereinafter referred to as the Client) to conclude a Service Agreement (hereinafter referred to as the Agreement) on the terms set out in this Offer.
Acceptance of this Offer is tantamount to the conclusion of the Agreement on the terms set out in the Offer.
1.2. Contractor's data
Name: OWF
Address: Kazakhstan, Atameken, Residential Massif Arman, Untymak Street, 388
Contact details:
Phone: +7(700)911-24-24, extension 24
E-mail: orange-wave-fox@yandex.kz
Details:
BIN (IIN): 930121399030
Bank: Kaspi Bank JSC
KBe: 19
BIC: CASPKZKA
Account number: KZ50722S000033523403
1.3. Subject of the Offer
The Contractor offers the Client services for the implementation and communication of the CRM system, the implementation of which is carried out in accordance with the terms of this Offer and the specifications agreed by the parties.
1.4. Legal force of the Offer
The offer has legal force in accordance with the current legislation of the Republic of Kazakhstan and is a legally binding document after its acceptance by the Client.
1.5. Validity period of the Offer
The offer comes into force from the moment of its publication on the website https://owf.bitrix24.site/main/ and is valid until its cancellation by the Contractor.
2. Services and terms of their provision
2.1. Description of Services
The Contractor provides the Client with technical support services, consulting services, CRM system maintenance, etc.
Services include system configuration, user training, support in solving technical problems, etc.
2.2. Quality and Standards of Services
The Contractor undertakes to provide services at a high professional level and in accordance with current standards and industry best practices.
2.3. Individual Approach
At the request of the Client, the services can be adapted to meet the specific requirements of the Client.
All additional conditions and changes in the provision of services will be stipulated and fixed in additional agreements to this Offer.
2.4. Client's Responsibilities
For the effective provision of services, the Client undertakes to provide all necessary data and information, as well as to provide access to the necessary systems and platforms.
The client is responsible for the accuracy and relevance of the information provided.
2.5. Confidentiality and Security
In the process of providing services, the Contractor ensures the confidentiality of the Client's information and takes all necessary measures to protect data and systems from unauthorized access.
3. Prices and payment procedure
3.1. Price Determination
The price of the services provided by the Contractor is made depending on the needs of the client, which does not include the main services included in the standard package.
Any additional services not included in the standard package will be evaluated and paid separately in accordance with the terms stipulated by the parties in the additional agreements.
3.2. Payment Terms
Payment is made monthly on the basis of invoices issued by the Contractor.
Invoices for services are issued on the 1st and 22nd of the month of the month and are paid within 5 days from the date of their issuance.
3.3. Payment Methods
The client can choose a convenient payment method from the options offered by the Contractor, including available methods, for example, bank transfer, payment by bank card and BIC settlement.
All payments must be made in tenge or dollars.
3.4. Non-refundable Payment Policy
Payment for services is considered final and is not refundable after their provision, except in cases expressly provided for by the current legislation.
3.5. Penalties and Penalties
In case of delay in payment by the Client, the Contractor has the right to recover a penalty of 10% for each day of delay.
4. Terms and conditions of the contract
4.1. Initial Term Of The Contract
The Agreement comes into force from the moment of its acceptance by the Client and is valid for 6 months or 1 year upon extension of the contract, unless otherwise agreed by the parties.
4.2. Contract Extension
After the expiration of the initial validity period, the contract may be automatically extended for a similar period, unless the parties express in writing their desire to terminate it or change the terms.
4.3. Changes to the Terms of Service
Any changes in the scope or conditions of service provision, including price changes, must be recorded in additional agreements to the Offer.
4.4. Responsibility for Compliance with Deadlines
The Contractor makes every effort to provide services on time. However, in the event of circumstances beyond the control of the Contractor, the terms of service may be revised.
4.5. Notification of Delay in Execution
In case of delays in the provision of services, the Contractor undertakes to immediately notify the Client of the new estimated terms of performance.
5. Responsibility of the parties
5.1. General provisions of liability
The parties are responsible for non-fulfillment or improper fulfillment of their obligations under this Offer in accordance with the terms of this Offer and the current legislation.
5.2. Contractor's responsibility
The Contractor is responsible for the quality and timeliness of the provision of services in accordance with the terms of the Offer.
In case of provision of services of inadequate quality, the Contractor is obliged to provide repeated services at no additional charge or to return the funds paid for such services.
5.3. Customer's responsibility
The Client is responsible for providing accurate and up-to-date information necessary for the Contractor to fulfill its obligations.
The client is also responsible for timely payment of the services provided.
5.4. Force Majeure
None of the parties shall be liable for full or partial non-fulfillment of its obligations if this non-performance is caused by force majeure circumstances that arose after the conclusion of the Offer.
In the event of force majeure, the term of performance of obligations is postponed in commensurate with the time during which these circumstances and their consequences are valid.
5.5. Limitation of liability
In any case, the maximum amount of liability of the Contractor to the Client is limited by the amount paid by the Client for the services in respect of which liability has arisen.
6. Dispute resolution
6.1. Direct negotiations
All disputes and disagreements arising out of or in connection with this Offer, the parties will seek to resolve through direct negotiations.
6.2. Refusal of arbitration
The parties agree that an arbitration clause will not be applied to resolve any disputes arising out of or in connection with this Offer, and such disputes will not be referred to the arbitration court.
6.3. Appeal to the court of general jurisdiction
If the parties do not reach an agreement on controversial issues through direct negotiations, the resolution of such disputes will be carried out in accordance with the current legislation in the general jurisdiction of the courts.
6.4. Mutual desire to minimize risks
This paragraph confirms the mutual desire of the parties to minimize legal risks and to build relationships based on mutual understanding and cooperation.
7. Other conditions
7.1. Changes and Additions to the Offer
Any changes or additions to this Offer must be made in writing and signed by both parties. Changes or additions come into force from the moment of their signing.
7.2. Confidentiality
The Parties undertake to keep secret the information received in the process of fulfilling obligations under the Offer and not to use it for purposes not related to the implementation of the Offer without the written consent of the other party.
7.3. Compliance with legislation
All other terms and conditions not regulated by this Offer are governed by the current legislation.
7.4. Validity of the offer in case of force majeure
In the event of force majeure circumstances affecting the possibility of fulfilling the obligations under the Offer, the terms of performance of such obligations may be postponed for the period of these circumstances.
8. Final provisions
8.1. Integrity Of The Offer
This Offer includes all the terms and conditions regarding the subject of the Offer. Any prior oral or written agreements are canceled.
8.2. Change of the Terms of the Offer
The Contractor reserves the right to change the terms of the Offer at any time without prior notice to the Client, with the obligatory placement of the amended version of the Offer on the website.
8.3. Legal force of the document
An electronic document containing an accepted Offer has legal force and is equated to a document signed by hand.
8.4. Legislation
This Offer and the relationship between the Contractor and the Client arising in connection with the acceptance of the Offer are governed by the legislation of the Republic of Kazakhstan.
8.5. Entry into force and validity period of the Offer
The offer comes into force from the moment of its publication on the website and is valid until its cancellation by the Contractor.
9. Final provisions
9.1. Full Consistency
This Offer is a complete and exclusive expression of understanding between the Contractor and the Client regarding the subject of the Offer and replaces all previous offers, negotiations and agreements.
9.2. Independence Of Provisions
If any provision of this Offer is found to be invalid or unenforceable, this will not affect the validity and enforceability of the remaining provisions of the Offer.
9.3. Written Form Of Amendments
Any changes or additions to this Offer must be made in writing and signed by authorized representatives of the parties.
9.4. Transfer of Rights and Obligations
The Client has no right to transfer his rights and obligations under this Offer to third parties without the prior written consent of the Contractor.
9.5. Applicable Legislation
This Offer and all relations between the parties are governed by the legislation of the Republic of Kazakhstan.
10. Payments. Online bank card payment
Our website is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard credit card. After confirming the selected Product or service, a secure window with the payment page of the CloudPayments processing center will open, where you need to enter your bank card details. The 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued you a bank card.
The online payment service is carried out in accordance with the rules of the International Payment Systems Visa and MasterCard on the principles of confidentiality and security of payment, for this purpose, the most relevant methods of verification, encryption and data transmission via closed communication channels are used. Bank card data is entered in a secure window on the CloudPayments payment page.
In the fields on the payment page you need to enter the card number, cardholder's name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is displayed on the surface of the bank card.
CVV2/ CVC2 is a three-digit security code located on the back of the card.
Next, in the same window, the page of your issuing bank will open to enter the 3-D Secure code. If you do not have a static 3-D Secure configured, it will be sent to your phone number via SMS. If the 3-D Secure code has not come to you, you should contact your issuing bank.
3-D Secure is the most modern technology to ensure the security of card payments on the Internet. Allows you to uniquely identify the authenticity of the cardholder making the transaction and minimize the risk of fraudulent card transactions.
11. Security guarantees
The CloudPayments processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transfer of information takes place through closed banking networks with the highest level of reliability. CloudPayments does not transfer your card data to us and other third parties. The 3-D Secure protocol is used for additional cardholder authentication.
If you have any questions about the payment made, you can contact the customer support service of the payment service by e-mail support@cloudpayments.kz.
12. Online payment security
The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.
The security of Internet payment processing is guaranteed by CloudPayments Kazakhstan LLP. All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, specialized security technologies of online card payments are used, data processing is carried out on a secure high-tech server of the processing company.
13. Refund
When making online payment by payment cards, it is not allowed to return cash. The refund procedure is regulated by the rules of international payment systems:
The consumer has the right to refuse the goods at any time before its transfer, after the transfer of the goods, the refusal must be issued within 14 days;
Return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
The consumer has no right to refuse a product of proper quality with individually defined properties, if the specified product can be used exclusively by the person purchasing it;
In case of refusal of the goods by the consumer, the seller must return to him the amount of money paid by the consumer no later than ten days from the date of submission of the relevant claim by the consumer.
To return funds to a bank card, it is necessary to fill out the "Refund Application", which is sent upon request by the company to the e-mail address, and send it together with a copy of the identity document to the address orange-wave-fox@yandex.kz
The refund will be made to the bank card within ___ working days from the date of receipt of the "Application for Refund" by the Company.
To refund money for transactions carried out with errors, it is necessary to apply with a written application and attach a copy of the identity document and checks/receipts confirming the erroneous write-off. This application should be sent to orange-wave-fox@yandex.kz
The refund amount will be equal to the purchase amount. The term of consideration of the Application and refund begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays/weekends.
14. Cases of refusal to make payment:
- The bank card is not intended for making payments via the Internet, which can be found out by contacting your issuing bank;
There are not enough funds to pay on a bank card. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card;
Bank card details are entered incorrectly;
The bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.
For payment by bank card and other issues related to the work of the site, you can contact the following phones: +7(700)-911-24-24
15. Confidentiality
1. Definitions
The Internet project https://owf.bitrix24.site/main (hereinafter referred to as URL, "we") is serious about the issue of confidentiality of information of its customers and visitors to the site https://owf.bitrix24.site/main (hereinafter referred to as "you", "site visitors"). We call personalized information containing personal data (for example: full name, login or company name) of the site visitor, as well as information about the actions you perform on the URL site. (for example: order of the site visitor with his contact information). We call anonymous data that cannot be unambiguously identified with a specific visitor to the site (for example: site traffic statistics).
2. Use of information
We use personalized information of a specific visitor to the site exclusively to provide him with high-quality services and their accounting. We do not disclose the personalized data of some site visitors to the URL to other site visitors. We never publish personalized information in the public domain and do not transfer it to third parties. The only exception is when the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on the collected anonymous data. At the same time, the reports do not contain information by which it would be possible to identify the personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services URL
3. References
The site https://owf.bitrix24.site/main may contain links to other sites not related to our company and owned by third parties. We are not responsible for the accuracy, completeness and reliability of the information posted on third-party sites, and we do not assume any obligations to maintain the confidentiality of the information you have left on such sites.
4. Limitation of liability
We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in case of exposure to factors beyond our control, the result of which will be the disclosure of information. The site https://owf.bitrix24.site/main and all the information posted on it are presented on an "as is" basis without any guarantees. We are not responsible for adverse consequences, as well as for any losses caused by the restriction of access to the URL site or as a result of visiting the site and using the information posted on it.
5. Contacts
For questions regarding this policy, please contact orange-wave-fox@yandex.kz
16. Legal entity
Company Name: OWF
Address: Kazakhstan, Atameken, Residential Massif Arman, Untymak Street, 388
Contact details:
Phone: +7(700)911-24-24, extension 24
E-mail: orange-wave-fox@yandex.kz
Details:
BIN (IIN): 930121399030
Bank: Kaspi Bank JSC
KBe: 19
BIC: CASPKZKA
Account number: KZ50722S000033523403
17. Compliance with the rules
By providing our program, we strive to provide our customers with reliable tools for their business. However, in order to maintain order and comply with the terms of the contract, we reserve the right to refuse to provide administrative access to the program in case of violation of the termination agreement by the client, if the notification of this was not provided to the company 30 calendar days in advance.
In addition, the client agrees to pay for the tariff plan through our company, as stipulated in the contract. After the termination of such a contract, the company is not responsible for possible failures in the operation of the program and integrated applications.
Our goal is to ensure the effective functioning of the program for our customers and compliance with all terms of cooperation.
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